How fast does Amazon shortage claim recovery decay?
Recovery rates drop sharply with age: 95% within 30 days, 60% at 30 to 60 days, and 25% after 90 days. Treat the 30-day mark as the practical deadline.
Amazon Shortage Claim Recovery Decay
How do you submit an Amazon shortage dispute?
Through Dispute Management (Menu > Payments > Dispute Management) or via Invoices > Review/Dispute Shortages. Resolution can take up to 35 days.
What documentation wins an Amazon shortage dispute?
A signed Proof of Delivery (POD) showing exact piece counts. ASNs and carton-level label images bolster the claim.
Can you re-dispute a denied Amazon shortage claim?
Only if it was partially approved or denied. You cannot re-dispute a claim still under review, fully approved, or paid.
How Revya handles this
Revya matches Amazon shortage claims to ASNs and PODs, files inside the 30-day window where recovery rates are highest, and re-disputes partial denials with corrected evidence. See how it works
Frequently Asked Questions
What is an Amazon shortage claim?
Amazon's assertion that the vendor shipped fewer units than the PO committed to.
How long does Amazon take to resolve a shortage dispute?
Up to 35 days.
What's the best window to file for maximum recovery?
Within 30 days. Recovery is 95% inside that window and drops to 25% past 90 days.
What documentation do I need for an Amazon shortage dispute?
A signed POD showing exact piece counts. ASNs and carton labels strengthen the claim.
Can I re-dispute a denied Amazon shortage claim?
Only if it was partially approved or denied. Claims still under review, fully approved, or paid cannot be re-disputed.