Frequently Asked Questions
Everything you need to know about deduction recovery, pricing, onboarding, security, and integrations. If you still have questions, we’re happy to help.
About Revya & the Product
What does Revya do, exactly?+
Revya automates the entire deduction recovery process for CPG brands selling through distributors like UNFI, KeHE, Walmart, and Amazon.
CPG brands lose billions every year to invalid deductions—charges that slip through because matching them manually is impossible at scale. Our customers see 10–15% of their deductions are recoverable, but most brands only dispute 4% of them. That gap is what Revya closes.
We do three things:
- Identify invalid deductions — Our AI analyzes every charge from your distributors and flags ones that don’t match your contracts, shipments, or promo calendar.
- Generate dispute documentation— Complete dispute packages with all supporting docs (BOLs, PODs, pricing agreements) ready to file in seconds.
- Get you paid — We follow up persistently with distributors, tracking every dollar until it hits your account.
Most customers see their first recoveries within 45–60 days, and we average $80K recovered per $1M in deductions.
How is Revya different from manually reviewing deductions?+
Speed, accuracy, and persistence—three things manual processes can’t match. A single person reviewing UNFI deductions full-time might catch 10–20% of invalid charges. They miss deadlines, get stuck in portals, and stop after initial denials.
Revya processes every deduction instantly, never misses a dispute window, and follows up 10, 15, even 20+ times if needed. We’ve seen disputes take 17 follow-ups before the distributor finally paid.
Revya also connects deductions to promotions, shipments, and contracts automatically. Manual reviewers rely on memory and spreadsheets—we use data.
What deduction types does Revya handle?+
Every type that comes from any distributor or retailer, including:
- Promotional allowances
- Shortage claims
- Slotting fees
- Freight/logistics charges
- Manufacturer chargebacks (MCBs)
- Early payment discounts
- Scan allowances
- Spoilage/damage claims
- Compliance chargebacks
We handle deductions from UNFI, KeHE, Walmart, Amazon, Target, Costco, Sam’s Club, and 100+ regional DSD distributors.
How Revya Works
How does Revya connect to UNFI/KeHE accounts? Is it secure?+
We use read-only API connections to UNFI Connect, KeHE CONNECT, and your ERP (NetSuite, SAP, QuickBooks). We never have write access to your systems.
Authentication uses OAuth 2.0. All data is encrypted in transit (TLS 1.2+) and at rest (AES-256), with least-privilege access, MFA, and audit logging. SOC 2 Type II program is in progress.
- US-based AWS regions by default (custom regions on request)
- Encrypted daily backups and documented recovery procedures
- Data deletion within 30 days of cancellation
You can disconnect anytime—no lock-in or penalties.
How long does it take to see first recoveries?+
Most brands see first recoveries in 1–3 months. Onboarding takes 1–2 weeks, analysis and disputes start in weeks 3–4, and initial recoveries typically land in months 2–3 depending on distributor timelines.
How does Revya know which deductions are invalid?+
Revya matches deductions to promo calendars, shipments (BOLs/PODs), and contracts. We auto-match 85%+ of deductions; edge cases are manually verified by our team.
Timeline & ROI
How long until we see payback on Revya’s cost?+
Most customers break even within 1–3 months. Revya typically recovers 10–15% of deductions; many brands see $25–50K in the first 90 days from historical audits and early disputes.
What’s the pricing model?+
Pricing starts at $500+/month plus a recovery percentage, varying by deduction volume. Enterprise and performance-based plans are available after a quick deduction audit.
Integrations & Setup
What systems does Revya integrate with?+
Revya integrates with NetSuite, SAP, QuickBooks, UNFI Connect, KeHE CONNECT, Amazon Vendor Central, and Walmart Retail Link. Custom integrations and manual imports are available.
What’s the onboarding process like?+
Most brands are live in ~2 weeks. You provide portal credentials, ERP access, and promo calendar details; Revya connects systems, pulls historical data, and starts disputes.
Deductions & Disputes
What documentation do I need to dispute a deduction?+
Core docs include BOL, POD, PO, and promotional agreements. ASNs, photos, and email confirmations help in specific cases. Revya sources most of this automatically.
What’s your average dispute win rate?+
Win rates depend on deduction type and documentation. Shortage claims can be 73–97%, UNFI averages ~72%, KeHE ~68%, and promo chargebacks 65–75% with good docs.
How long does a typical dispute take to resolve?+
Most deductions resolve in 1–3 months if filed within the distributor’s dispute window. UNFI is usually 30–90 days, KeHE 15–45 days, and Walmart/Amazon 30–60 days.
Security, Compliance & Data
What happens if there’s a data breach?+
Revya follows a documented incident response plan: notification, investigation, containment, third‑party forensics if needed, and post‑incident remediation. We can share our security questionnaire upon request.
Can I use Revya if I sell directly to retailers?+
Revya is built for distributor deductions (UNFI/KeHE). If you sell through distributors and retailers, we focus on the distributor side. Pure retailer-direct programs are on our roadmap.
How is Revya’s AI trained?+
Our models are trained on deduction patterns across 50+ CPG brands and 100+ distributors. We use anonymized, aggregate data and do not train on any single customer’s data.
For Your Team
How much time will Revya take from my team?+
Initial setup takes about 2–3 hours. Ongoing work is typically <30 minutes per month for reviews and questions.
Can we integrate Revya data into internal reporting?+
Yes—API access, scheduled reports, and data warehouse syncs (Snowflake, Redshift, etc.) are available for enterprise teams.
What if we disagree with a dispute decision?+
You can override any dispute decision. We’ll mark deductions as accepted or investigate missed claims at your request.
Customer Success & Support
How do I know if Revya is working?+
We track recoveries, dispute win rate, and time to recovery in your dashboard. Our success team checks in monthly to ensure you’re hitting targets.
What’s the best way to get support?+
Email support@revya.ai (<4 hours response), Slack for shared-workspace customers, or phone for critical issues like expiring dispute windows.
Edge Cases & Special Situations
What if our promo calendar is a mess?+
We can help rebuild it from historical deductions and recommend process improvements going forward.
We have multiple brands. Can Revya handle that?+
Yes. We support multi-brand setups with separate workspaces or a consolidated dashboard with brand-level filtering.
What if we already disputed some deductions?+
No problem—we skip already-disputed claims and focus on new recoveries.
Final Questions
How do we get started?+
Book a 15‑minute call, get a free deduction audit (90 days of UNFI/KeHE data), review the results, then sign and onboard. No credit card required.
What’s your customer success rate?+
Revya retains 98% of customers. Average first‑year recovery is $150K–$300K with net profit after fees of $105K–$225K.
Why choose Revya over building in‑house?+
Hiring a full‑time analyst ($70–100K) typically covers only ~20% of deductions. Revya covers 100% for $1,500–3,000/month and gets smarter over time.
Can I talk to an existing customer?+
Yes. Email support@revya.ai and we’ll introduce you to a comparable customer in your category or revenue range.
Ready to recover what you’re owed?
Get your free deduction audit—no commitment. Submit 90 days of UNFI or KeHE deductions and we’ll show you what’s recoverable in 2–3 days.
Questions? Email support@revya.ai or book a 15‑minute call.
Stop leaving money on the table.
Join leading CPG brands who've recovered millions in invalid deductions with Revya.